Refund policy

Return & Refund Policy

General Policy

• Once an order is placed and payment is received, the order cannot be cancelled.

• If a customer receives a product different from the one ordered, we will provide a 100% refund and deliver the correct product without any additional cost.

• If we fail to share an image of the product prior to delivery, and the customer receives a damaged product, they are eligible to claim a refund. The refund amount will be determined based on the extent of the damage:

• For damages ranging from 10–20%, a partial refund will be issued as compensation for the inconvenience.

• If the product is completely damaged, a refund of up to 100% will be provided.

Products on Sale

• No returns or refunds are available for products purchased on sale, as these items are offered at minimal margins.

We strive to ensure the satisfaction of our customers with every purchase. However, we understand that unexpected situations may arise. Our return and refund policy is designed to address such issues promptly and fairly.

Thank you for choosing La Bon.